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Customer Onboarding Specialist

#4598019, Добавлено: 25.11.2021 0
Договорная
Тип объявленияБесплатное
Занятость
Полная
График работы
Полный день
Опыт работы
Более 1 года

Affise is a Performance Marketing Platform for building powerful business partnerships. Our mission is to solve the complexity of this industry. Our team has more than 130 professionals that focused on achieving goals. We are a global company with offices in San Francisco, Vilnius, Berlin, Minsk, Moscow, New Delhi, and Shanghai. Recently, Affise has secured $8 million in Series A from VCs with several unicorns in a portfolio and well-known angel investors from Silicon Valley. We believe partnerships create endless opportunities for businesses within the generous advertisement world. A variety of influencers, affiliates, content creators, traffic channels, and brand-2-brand promoters appreciate the simplicity of a partnership. Affise helps businesses to grow and automate their marketing channels in the most efficient manner! We Empower Businesses to partner at scale! For more information, please visit https://affise.com/careers/ What will you do in this role? Become an Affise product expert and transfer your expert knowledge to new users of our software Monitor progress of customer onboarding and post-launch activities. Explain technical concepts in a way that is comfortable and easily absorbed by non-technical users Lead clients through all phases of the onboarding process via web conference and email Maintain a high level of collaboration with Affise customers and internal teams Understand and map out complex customer issues in related to their business process and deliver trusted, long-term, high ROI solutions Create standardized implementation procedures and training documents Build relationships with Product Management, Engineering, and other parts of the organization to increase technical/ business expertise and provide customer-centric feedback. Establish confidence in recommendations via product expertise, custom product demonstrations, technical troubleshooting, workflow outlines & product roadmap discussions Compile ongoing customer usage, performance, and other data to determine efficacy of customer implementation Create training material What you'll need? 2+ years SaaS experience in SaaS solutions, concepts, and business models Proficient English User (C1, C2). Strong presentation skills and customer-facing acumen in person and via web conference Experience scoping and managing projects from start through completion Advanced familiarity with system integration methods such as web services, SDKs, & REST APIs Experience working with business functional areas including Sales, Customer Success, Customer Support, or Development What we offer: An opportunity to work from anywhere — our team is distributed worldwide Paid vacation is provided annually in accordance with the local labor laws where the employee is located 10 business days of the unpaid break for any reason as agreed with Affise 5 business days of a break due to illness without medical confirmation and any longer paid sick leaves (covered by Affise) Paid time off for all nationally recognized government holidays Reimbursement of pre-approved travel expenses incurred in the furtherance of the collaboration An annual personal budget for education Provision of equipment required for collaboration with Affise (laptop of your choice) Corporate Health Insurance and Medical Support Program Employee Assistance Program Quarterly team building Eligibility for any additional privileges that Affise might provide in the future



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Affise Inc.

Контактное лицо: Affise Inc.
Вильнюс, Львовская улица, 25
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