Customer support specialist (Ad Network)

We are looking for a Customer Support Specialist to assist our users with technical problems when using our services. These responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. An efficient candidate in this role should be an excellent communicator who’s able to rapidly understand the user request and reflect a high awareness level. Ultimately, you must keep our reputation as a company that offers excellent customer support during all user interactions that will occur. The initial focus would be on our Russian speaking clients from the CIS region. Responsibilities Respond to customer queries in a timely and accurate way, via, email or chat (rarely phone) in English and if you know Russian it is a plus. Identify customer needs and help customers use specific features and procedures established by our staff Update and keep a record in our internal databases with information about technical issues and useful discussions with customers gathered throughout interactions Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds/solutions with team members Follow up with customers to ensure their activity is not interrupted Requirements Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling delicate cases Fluent English speaker (B2 - C1 levels) Russian language is a plus Nice to have Fluent in English - this would give more potential for professional growth, traveling world-wide, and, of course $. What we offer A workplace where you see the impact of your efforts Flexible program, with a touch of relaxed mood Training budget (classes, eLearning, conferences) A great, young team Team events (team buildings, team hangouts, Christmas party) Private medical insurance Remote friendly company Competitive salary About Mondiad Ad Network Established in 2019, Mondiad proved to be a reliable source of online ads solution for both advertisers and publishers around the globe. With an expanding and ambitious team, our goal is to offer the best experience in this industry along with top-quality services and great customer support. N.B. In your application form please mention ur experience in this fieild (# years, duties), number of accounts under your mgmt, how you evaluate your English skills and list names of 3 Ad Networks you heard of.